Front Office Agent

POSITION TYPE: ON-SITE

We’re looking for a warm, energetic Front Office Agent to be the welcoming face of Okupa and help create a smooth, memorable experience for every guest who walks through our doors.

Key Responsibilities

• Welcome and greet guests providing a friendly and courteous service.
• Ensure correct billing arrangement is provided according to hotel policies and procedures.
• Receive and handle payments, check-in & check-out procedures.
• Manage the reservations and provide information about the hotel, available rooms, rates and facilities.
• Answer incoming calls, processes booking by telephone and email correspondence.
• Record and ensure the accuracy of guest information through guest experience app.
• Provide information to guests about amenities, area and venues.
• Arrange pickup and drop off services for guests at the time of their arrival and departure.
• Address customer complaints and escalate to the Front office manager when needed.

Requirements

• Minimum 2 years’ experience in a relevant position.
• General education degree or international equivalent required. College degree preferred.
• Excellent command of the English language, both spoken and written.
• Knowledge of hotel systems such as PMS, POS and computer applications – software programs.
• Additional language would be considered an extra asset.
• Follow all relevant Health & Safety department regulations.
• Ability to work on rotating shifts

Personality Competencies

• Happy, positive and friendly.
• Dynamic and self-motivated.
• Enthusiasm to develop skills and knowledge.
• Adaptable to change and willing to embrace new ideas and processes.
• Ability to work unsupervised and deliver quality work.
• Good organizational and multitasking abilities and attention to detail.
• Excellent communications, problem-resolution abilities and customer care skills.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

Perks & Benefits at Okupa

• Enjoy staff meals while you work.
• Access to movement sessions at a super discounted price.
• Friends & family discounts on hotel stays.
• A creative, inspiring work environment in central Athens.
• Opportunities to participate in cultural and social events hosted by Okupa.
• Learning and development opportunities across hospitality, F&B, and creative projects.